Terms & Conditions

1. Your quotation and agreement

The accepted quotation identifies the works, site, specification, price, exclusions, payment stages and any guarantee offered. These terms must be supplied before acceptance. Changes must be agreed in writing. An agreed variation takes priority only for the matter it changes and cannot remove mandatory consumer rights.

Only the services or options expressly accepted are included. A combined quotation replaces the separate prices for the works it lists; those prices are not added to the combined price. Any combined discount depends on the stated works proceeding together. If the scope changes, we will agree a revised price before proceeding with the changed works.

2. Prices and payments

The quotation states the price excluding VAT, applicable VAT and total payable. It also states the deposit, any staged payments and when the balance falls due. Payments already received are credited against the contract price and are not additional charges.

Any application fees, third-party charges and construction deposit must be identified separately. We will not charge twice for the same cost or loss.

3. Licences, planning permission and highway approvals

Responsibility for obtaining each necessary approval will be stated in the quotation. Works requiring approval will not begin before the required approval is obtained. The relevant authority decides the application; submitting an application does not guarantee approval, a particular specification or a decision date.

Licence, planning, highway and other third-party application fees are non-refundable once paid or irrevocably committed with your authority, to the extent that the recipient will not refund them and retention is permitted by law. This applies if an application is refused or you subsequently decide not to proceed with us. Unspent money and refunds recovered from third parties will be returned or credited to you. We will provide a breakdown on request.

Application administration is included without a separate administration charge. If permission is refused, the deposit refund in clause 4 applies. If permission is granted and you subsequently appoint another contractor, the deposit provisions in clause 5 (homeowners) or clause 9 (business customers) apply. We will not add a retrospective administration fee or charge twice for the same loss.

4. Refused applications

If the necessary permission or approval is refused and the proposed works will not proceed, we will refund your construction deposit in full, without an administration or cancellation deduction. Separately itemised third-party fees already paid or irrevocably committed remain subject to clause 3; they will not be deducted from the construction deposit. Unspent application money and recovered third-party refunds will also be returned. Any revision or appeal, and any additional fees, require your agreement before proceeding.

This clause does not exclude responsibility for our own breach of contract or failure to exercise reasonable care and skill.

5. Homeowner cancellation and deposits

If we obtain the required permission or approval and you then choose another contractor for the agreed works, we may retain your deposit towards reasonable losses directly caused by that cancellation. The full deposit will be retained only where those justified losses equal or exceed it; otherwise the excess will be refunded. We will explain the deductions, take reasonable steps to reduce our losses and allow for costs saved and refunds recovered. Administration promised free of charge will not be retrospectively charged or relabelled as a cancellation loss.

The same reasonable-loss principle applies to other cancellations outside any applicable statutory right to cancel, except that refusal of approval is covered by the full construction-deposit refund in clause 4. No deduction is permitted where inconsistent with your statutory rights or remedies for our breach of contract.

Where statutory cancellation rights apply, we will supply the required cancellation information and form. If you want services to begin during a statutory cancellation period, we will obtain the required express request and acknowledgements first. Any payment due following cancellation during that period will be determined by the applicable law, rather than the ordinary cancellation charges above. Acceptance or payment alone is not a waiver of statutory rights.

6. Site conditions and additional work

Please provide information you hold about access restrictions, boundaries, services and known site hazards. We remain responsible for taking appropriate precautions. If unexpected conditions require a change in scope, specification, cost or programme, we will explain the change and obtain written agreement before the additional work proceeds, except for necessary immediate safety measures.

Extra areas, upgraded materials and other additions are recorded as agreed variations, including their price, VAT and effect on timings.

7. Programme and access

Start dates and durations will be agreed with you. If weather, authority decisions or other circumstances affect the programme, we will notify you promptly, explain the effect and discuss a revised programme. This does not give us an unrestricted right to delay the works or remove remedies available by law.

You will provide the access and facilities agreed in the quotation. We will leave the site reasonably tidy and remove the waste included in our scope.

8. Workmanship, guarantees and complaints

We will perform the works with reasonable care and skill and in accordance with the agreed specification. Any additional guarantee, its duration and its reasonable conditions must be stated in the quotation or accompanying guarantee document. It is additional to statutory rights.

Please report concerns promptly using the contact details above, with photographs where helpful, so we can investigate and agree appropriate next steps. Nothing in these terms excludes liability that cannot lawfully be excluded or removes your statutory remedies.

9. Commercial contracts — alternative deposit provision

For genuine business-to-business contracts only. Buying works for a private home is not automatically a business transaction because the customer also owns a business.

Where expressly identified in the accepted commercial quotation, a reasonable reservation and mobilisation deposit is non-refundable if the business customer cancels for convenience or appoints another contractor after acceptance and reservation of resources, including where we have obtained the required permission or approval and the customer then chooses another contractor. The quotation must identify the amount, purpose and commitments the deposit secures. The deposit is credited against the works price if the contract proceeds. If approval is refused and the works will not proceed, the construction deposit is refunded in full under clause 4.

Retention must be proportionate to the legitimate interests protected and must not operate as a penalty. Any additional cancellation claim must allow for sums already retained, costs saved and recoveries, so there is no double recovery. Amounts repayable by law will be refunded.

Non-recoverable authorised third-party application fees remain subject to clause 3. This clause does not permit retention because of our own repudiatory breach.